Meet Sharon Daily, LCSW

Sharon Daily, LCSW
Baltimore, MD

A Baltimore, MD, based licensed social worker on the CareSight care team, Sharon Daily supports members with a range of behavioral health issues. We caught up with her to talk about her role at PopHealthCare.

What are the advantages of providing care to members in their homes?

There are a lot of benefits to going into a person’s home. You get to see how they interact with their family and their support system and their environment, especially when it comes to safety. Visiting a member in his or her home puts us on an even playing field. We’re not in an office, there’s no white coat syndrome or anxiety that comes with being in a doctor’s office. That all slips away. It provides a place to be very egalitarian. We’re not helping, we’re serving, and that makes a big difference for the members.

How do you work with members’ physicians and the rest of their CareSight care team?

Typically the member’s nurse practitioner does an initial assessment and refers the him or her to me. I then complete my own assessment to determine how I can best support the member. From there, my PopHealthCare colleagues and I will share details of a member’s complex situation through our weekly team meetings and frequent emails and phone calls. Each of us brings a different skillset to the care team, and our combined approach and experience is a big advantage for the member. The whole is greater than the sum of the parts.

How do you know you’re making an impact in members’ lives?

One of the most important goals for the members I serve is self-determination and independence. Behavioral care in the home allows someone to regain that. When I hear a member say, “You didn’t give up, and I was able to help myself because you kept calling,” that makes it worth it.

What compelled you to work at PopHealthCare?

It’s liberating to work for a place like PopHealthCare. There’s a sense that we can do more being with the patient in their home. The majority of my time is spent with my patients, not checking boxes, and that’s why I became a social worker in the first place.